Terms and Conditions
Shipping and Delivery
Free shipping to anywhere in Canada on orders over $100.
All orders under $100 are subject to a $10 flat fee when shipped anywhere in North America.
Shipping outside North America is subject to a $40 flat fee.
Customers are responsible for the cost of all return shipping.
We ship all of our orders via Chitchat and Canada Post Expedite delivery. For orders inside Canada, please allow 3 to 15 business days for delivery.
Please contact us at: [email protected]
Our webstore accepts the following payment methods:
Please feel free to contact our customer support team at [email protected] with any questions or concerns or message us on our Facebook page to speak with us personally.
We will respond to your e-mail within 24 hours.
Return Policy Returns:
We will happily accept returns on unworn merchandise in perfect condition, shipped within 10 days of Canada Post delivering your purchase. We do not accept returns on sale items. All sale items are final sale. The product must be in perfect condition with labels still intact. Must have original receipt of purchase included. The item you are wanting to return must be wrapped and the return number written on the outside of your package. The return number will be the same number as your order number. Please note, all returns must be sent back to us within the 10 days of your receiving the items to be eligible for a full refund. We will not issue refunds for items sent to us outside of our return guidelines listed here. Shipping on all returns are at the customer’s expense. Please do not send item C.O.D. or we will deduct that amount from your refund. Return to Sender shipping fees will also be deducted from any refunds.
Exchanges If you would like another size or colour, please return the original item as described under the returns section above and simply place a new order for the item you want. We will issue a refund once we receive your returned item.
If there is a manufacturer defect and its within 3 months from original date of purchase, please email us at [email protected] and we will assess the defect and if it is authorized, we will then issue a return number. We won’t accept anything back without the original sales receipt or return number. The customer is responsible for all return shipping charges.
Sale items Any sale items are a Final Sale and are non-refundable and non-returnable.
OBTAINING AND USING THE INFORMATION
All data that you, the user, informs on the Pick Me website are confidential and will only be used for the process of delivery, collection or participation in promotions requested by you. The data requested at the moment of your registration within the site are required for payments and for your order to be safely delivered to the desired location within the established deadline. You, the user, agree to our policy of obtaining and using the information and be aware that they may be used for communication, of any kind of the company, between us. You, the user, guarantee the truthfulness and accuracy of the information and data that you provide on our site, assuming the corresponding responsibility, if they are not accurate, and you agree to keep them updated. We do not assume any responsibility in case of inaccuracy of the data that you inform in its register. Our site guarantees the privacy of the personal data of our users stored in its database, committing to use technology that is adequate enough for the protection of such data, trying to keep the environment safe, using appropriate tools. Our partner companies will be able to confirm the personal data informed by you, user, consulting public entities, specialized companies, database, and are expressly authorized to do so. However, this does not cease or diminish your responsibility as to the accuracy and veracity of the data you provide, which is why we may, in our sole discretion, suspend and / or cancel your user registration, at any time, if let us detect any inaccuracy. You, the user, agree to use the contents available on Pick Me’s website in accordance with the law, this term and other notices, usage regulations and instructions placed to your knowledge. In particular, you agree not to reproduce, copy, distribute, transform or modify the contents of our site, unless you have our prior authorization or obtain legal permission. Likewise, it undertakes not to suppress, manipulate or otherwise alter the copyright and other data identifying the rights of Pick Me as well as technical protection devices, digital brands or any information mechanisms that our site